Job Description
》Job Title –Senior Systems Engineer
》Location – Lansing, MI, USA (must be located within 2 hours of Lansing, MI)
》Type – Full Time / Hybrid – 2 days Onsite and may required to work weekends/later hours
》Pay Rate: $50 per hour on C2C
》Duration: 1 year with possible extension
》Interview Process: Virtual Interview via MS Teams video. Please use a laptop and be prepared to share the screen if asked.
Our client is seeking a Senior System Engineer resource to provide design, engineering, technical, implementation support, process design and service design package documentation for the Cisco Unified Contact Center Express (UCCX). There are enhanced call routing & call center agent/supervisor functional requirements that require a skilled technical engineering resource. This resource will provide Level 2 and 3 technical support, training and knowledge transfer to the Telephony Services staff. In addition, this resource will provide engineering and technical support for the Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC).
Top Skills & Years of Experience:
✅ Cisco Unified Contact Center Express (UCCX): 5+ years
✅ Cisco Unified Communications Manager (CUCM): 5+ years
✅ Cisco Unity Connections (CUC): 5+ years
✅ Clear and concise written and verbal communication is crucial to success and productivity in this role.
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